GUIDANCE FOR THE INDOOR POOL – updated 19 August 2020
Welcome back to the indoor pool
We will operate a strict booking system to ensure the smooth operation and service for Members as well as ensuring social distancing and health and safety policies for all Members and staff. This approach has worked well for the introduction of Outdoor Pool and sports at the Club following Lockdown and we feel this is the safest way for everyone to return to the ‘new normal’.
Our operation will be reviewed regularly and can be extended when further guidelines permit.
We ask that all Members continue to respect the social distancing guidelines and Club policy to ensure the safety of Members, their guests and staff at the Club.
What times will the indoor swimming pool open?
The pool will be open from 7am–8pm Monday to Saturday, and 7am-8pm on Sundays.
Will I need to book to swim?
Yes, we will be operating 45-minute sessions (with a 15 minute cleaning and sanitising window after each session). Sessions can be booked online via the ‘book studio and pool classes’ link on the Members website or by calling Reception on 020 8480 4200.
Bookings will be available up to 3 days in advance and will open at 6.30am each day.
Will there be lane swimming sessions?
Yes, please see the pool timetable showing lane swimming and family swimming sessions. Lanes will be double width as recommended by Swim England guidelines and there will be a maximum of 6 swimmers per lane (maximum of 12 people in the pool at one time).
Will there be family swim sessions?
Yes, there will be family swim sessions every day with a maximum of one family per lane. The pool will be split into 4 lanes and will be a maximum of one family per lane. Family members must all be from the same household (Maximum of 6 per lane).
Will the paddling pool be open?
No, at this stage the paddling pool will remain closed until further notice.
Will the pool and surrounding areas be cleaned regularly?
Yes, the pool and all surrounding areas will be cleaned and sanitised thoroughly in a 15 minute window after each session before access is granted for the next group of Members.
How will I access the indoor Swimming Pool?
Members will need to queue outside the main Health Club. A Concierge will check you in and allow access to the Indoor Poll through the Outdoor Pool area.
Will the changing rooms be open?
Yes, at the moment changing rooms will be open for Indoor Swimming only.
Will there be a toilet available?
Yes, we are opening the toilet in the Indoor Pool for Members to use, all other areas will remain closed.
Will the Steam Room, Sauna and Spa Pool be open?
No, the Steam Room and Sauna will remain closed following Government guidelines.
The Spa will re-open on Monday 24th August.
Will there be towels available?
No, we are asking Members to bring their own towels please.
Can I use floats or any other swimming aids?
Yes, Members can bring their own swimming aids but will not be able to borrow any Club property.
Will the Juice Bar and Poolside Barbecue be open?
No, due to the restricted access these areas will remain closed. Members can purchase food and drink from the Piazza Pop-up refreshment trailer or from the Club Café or Members Bar.
Will the poolside water fountain be operational?
Yes, Members can use the water fountain, but we ask that this is sanitised before and after use.
Can I leave during my session to get something to eat or drink?
No, Members will not be allowed to leave the pool area mid session and return into the pool area.
Can I move from the Indoor Pool to the Outdoor Pool or visa versa?
No, please stick to your original booking unless asked to move by a member of staff.
Can I bring guests into the pool with me?
No, currently access is for Members only.
Will there be Hydro Spin or Aqua classes in the Indoor Pool?
Yes, Hydro and Aqua classes are being re-introduced from the 1st September.
How can I cancel my booking?
You can cancel your booking online before 24 hours of your booking otherwise you will need to call Reception on 020 8480 4200.