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Updated Studio Class Policy March 2020

Booking Policy 

  • Studio Class booking opens six days in advance. 
  • Booking in advance is not compulsory but will guarantee your space.
  • Once a class is full, up to ten Members have the option to book onto the waiting list. If a space becomes available, the first person on the waiting list will automatically be given the place. This will be confirmed by email. 

Cancellation Policy 

  • Under all circumstances, please cancel more than 12 hours before your class is due to start. 
  • Within 12 hours, you will need to contact Health Club Reception to cancel. You will not be able to cancel online.
  • If you are already at the Club and wish to cancel your class, please notify Health Club Reception immediately. 
  • There is no penalty for your first late cancellation, just a warning. 
  • On subsequent occasions, the system will automatically suspend the Member’s booking rights for seven days.

No Show Policy 

  • On the first occasion there is no penalty for a no show. 
  • On subsequent occasions, the system will automatically suspend the Member’s booking rights for seven days.
  • Always ensure you collect a ticket from Reception, or this will be viewed as a no show.

Studio Etiquette 

  • All tickets should be handed to the studio instructor on arrival. 
  • All belongings should be left in changing room lockers, with no exceptions.
  • Members may not join a class five minutes after it has begun. This is to ensure the safety and comfort of all class participants. 
  • If a Member has not arrived by the start of the class, Members on the first reserve will be given the space.
  • Please wipe down equipment after use and leave in an orderly manner – as you would like to find it.
  • Please be respectful and allow house-keeping staff time to finish cleaning before entering the studio.
  • Please notify the instructor of any injuries or illnesses that may affect your participation in the class. 

1-2-1 Pilates Price Increase

Pilates 1-2-1 prices will increase on 1st March 2020. Following Member requests, we are pleased to announce that we are introducing block sessions of the following: 

• One hour – £60

• Five hours – £280

• Ten hours – £525

• Twenty hours – £985

To book a 1-2-1 Pilates session or package please contact the Gym on 020 8480 4235 or email gym@roehamptonclub.co.uk 

Roehampton Club Health Club App  

Members may now use the Roehampton Club Health Club App to view, book and cancel classes.

Please see below a step-by-step guide on how to do this: 

1. Download the Roehampton Club Gym and Studios App from your device’s App Store.

2. Create an account. These details are not the same as your website login details.

3. Once you have created a new account or logged into your previously set up one, you can now access the app content. From here you can click to view the Studio Class Timetable, book classes and participate in fitness events.

4. To book or cancel a class you will need to use your Member login for the Roehampton Club website. Depending on your login details, this may be different to your App login details. If you do not know your Member login for the website, please contact marketing@roehamptonclub.co.uk

If you have any problems downloading or using the app, please speak to a member of the Gym Team.