COVID-19 operational update – 23 September 2020

Dear Member,
Following the Government’s latest COVID-19 announcement yesterday we will be implementing the changes at the Club as detailed below from tomorrow, Thursday 24th September, as required by law

Track and Trace

All Members and Guests using our hospitality facilities (indoor and outdoor) will need to register and use the new NHS Track and Trace system. Members will need to download the NHS Track and Trace App and scan the approved QR code on each visit. This will be laminated and placed on all tables as well as posters available at other points around the Club.

The NHS Track and Trace Team privacy policy can be found at:

Table Service

The Club Café, Members Bar, Garden Restaurant, and the Bar Terrace will continue to be table service only. Table bookings of more than six people are not allowed, and groups of Members must not mingle with other groups or visit Members on other tables please.

Piazza Pop Up

The Piazza Pop Up will remain open as a takeaway service and will operate as before, but we ask that Members along with Staff wear a face covering when ordering and collecting their food and drink. These can be removed when you move away from the area. Tables and seating will still be available in the Piazza and Gardens at this time.

Face Coverings

Face Coverings must be worn by Staff, Members and Guests in all hospitality areas (unless seated at a table) from tomorrow. We ask that all Members wear a face covering when they are in the following areas: Clubhouse, Art Studio, Squash buildings (these can be removed when entering a squash court), 1st floor spectator area of the Indoor Tennis Centre (not needed on court while playing) and the Sports Shop. Children aged under 11 are not required to wear a face covering.

Please continue to maintain 2-metre social distancing around the Club and regularly wash and sanitise your hands.

Please do not come to the Club if you are showing any of the key COVID symptoms – high temperature, persistent cough, and loss of taste or sense of smell.

Failure to follow the above law and guidance above could result in personal fines as well as a fine for the Club of up to £10,000, so we ask that all Members and Guests take full responsibility for own actions when at the Club. Please make it easy for Staff to enforce the new rules and most importantly be courteous to them at all times during this challenging time for all.

Thank you for your continued co-operation,
Marc Newey
Chief Executive |

New Family Swim times

Following a review of Indoor Pool usage over the first two weekends of September, we feel we need to add additional Family Lane Swim times on a Sunday afternoon from 2pm to 5pm on the Indoor Pool.

This decision to increase family times has been taken following overwhelming demand for more family swim times at weekends. We have identified 2pm to 5pm on a Sunday is a very quiet time for adult lane bookings in the Indoor Pool.

Pre the pandemic the whole of the Indoor Pool would normally be in use solely for families from 2-3pm and 4-5pm for different activities so it makes sense to provide more family use sessions at these times.

These additional family slots will be made available to book online or at the Health Club Reception from Thursday.

Government update

While the Government’s announcement on Tuesday has not had an impact on the Health Club’s current operation they have made it clear that COVID-secure guidelines will become a legal obligation for the leisure industry and that failure to follow the COVID-secure operation of the Health Club could result in the Club receiving a fine or risk closure.

We would like to remind all Members that the existing Health Club operation is deemed COVID-safe and must be followed at all times, if you need further information on how each activity is run and the associated rules please click the following links:

Studio Classes
Swimming Lessons

If you have any questions please speak to a Member of the Health Club Team.
Kind regards,
Luke Fenton
Health Club Manager |