Food and Beverage opening at Roehampton Club – Q&A
Following the easing of government restrictions, the Club will open additional Food and Beverage operations from Saturday 4th July. We will open these areas in a phased approach to ensure the smooth operation and service for Members as well as ensuring social distancing and health and safety policies for all Members and staff. This approach has worked well for the introduction of sports at the Club following Lockdown and we feel this is the safest way for everyone to return to the ‘new normal’.
Our operation will be reviewed regularly and can be extended when further guidelines permit.
We ask that all Members continue to respect the social distancing guidelines and Club policy to ensure the safety of Members, their guests and staff at the Club.
When will Members be able to sit and have food and drink at the Club?
Outdoor seating will be available in the piazza and gardens on Saturday 4th July following the latest Government guidelines.
Indoor catering will also open in a phased approach from Saturday 4th July.
We will also introduce an outdoor barbecue every Saturday and Sunday, subject to weather, from Saturday 11th July.
What areas will be open to Members?
Food will be available on the Members Bar Terrace, Piano Bar and Garden Restaurant from Saturday 4th July and in the Club Café from Monday 13th July.
The Members Bar will be open for drinks only.
Will Members need to book a table to eat in any of the areas?
Yes. Tables in the Members’ Bar Terrace, Piano Bar, Garden Restaurant and Club Café will need to be booked in advance. ** Bookings are available from midday on Friday 3rd July. Book via Reception on 020 8480 4200. **
An online booking option via the Members’ website is coming soon …
Tables in the piazza and gardens are not bookable.
Is there a time limit for my booking?
Yes. There are sittings of 90 minutes which will include a 15-minute window for staff to thoroughly clean and sanitise each table ready for the next booking.
Will I need to give details of all the people sitting with me?
Yes. We require all Members who make a booking to provide the name of everyone sitting with them.
Can I come to the Club to eat and drink without a booking?
We strongly advise all Members to pre book if they would like a sit-down meal at the Club in any of the indoor areas or on the Members Bar Terrace. The Piazza Pop Up refreshment trailer will sell food and drink that can be taken to outdoor seating in the piazza or gardens.
What time does the Piazza Pop Up refreshment trailer open?
The Piazza Pop Up is open from 7.30am to 6.30pm
What time does the Members Bar and indoor catering open?
The Members Bar and all indoor catering areas will be open from 12pm to 8pm. Last orders for food will be 6.30pm. These hours will be reviewed on a regular basis and we hope to extend them once we are confident, we can continue to operate safely for all Members and staff.
Can I go to the Members Bar to order drinks?
No. Government guidelines are that all food and drink must be ordered online or by table service only. We will ensure there are plenty of staff on hand to assist this process.
Can I bring guests with me to eat and drink?
Yes. You will be able to bring guests with you for social visits. Their full details must be provided prior to their visit to Security.
Will the normal Members Bar menu be available?
We are launching with a reduced Members Bar menu with all the popular dishes on to start with. This will be extended once we are comfortable that we can meet Members expectations while maintaining safe social distancing for all Members and staff.
Can I take food and drink from the Piazza Pop Up trailer to the gardens?
Yes. Food and drink purchased from the trailer may be taken to tables in the piazza or garden areas, but not onto the Members Bar Terrace.
How do I order drinks from the gardens?
A booking portal will be available on the Members’ website for Members to order drinks online from the Members Bar using their levy card. These drinks will then be brought to your table by staff.
There will also be staff available to take orders from tables in the gardens, but for a better and speedier service we would prefer for Members to order online if possible.
Will I be able to purchase alcoholic beverages?
Yes. Alcoholic beverages will be on sale from the Members Bar via the booking portal or from the pop-up trailer in the piazza. The Piazza Pop Up trailer will be selling bottled lager and ale, prosecco, Pimm’s and gin and tonic in cans.
How many Members can sit together outdoors?
Members may sit together in tables of no more than 6 people unless they are all from a maximum of two households. A table of 6 people can all be from different households outdoors.
How many Members can sit together indoors?
Members may sit in tables from two households only. Therefore, a four-ball or doubles tennis group from four different households will not be permitted to sit together indoors. They must sit outdoors if altogether.
Will Members need to observe 2m or 1m social distancing?
Yes. All our tables will be set at least 2 metres apart and we request that Members adhere to these at all times.
Where are children allowed to eat and drink?
Children are allowed in all areas except the Members Bar as per Club rules. The children’s area will open in the Club Café as normal on Monday 13th July. Children must always be supervised and must keep to social distancing regulations.
Will there be live sport on TV in the Members Bar?
No. Government guidelines do not currently permit us to show live sport in the Club as it could encourage people to gather in groups.
Can Members use the toilets in the Clubhouse?
Yes. We will open the toilets on the first floor and in the changing rooms. They will be strictly monitored by staff to control numbers and they will be cleaned regularly. Unfortunately, all other areas in the changing rooms including the showers and lockers will be closed to Members for the time being.
Will the lift be working in the Clubhouse?
Yes. The lift will be working as normal but will be strictly one person at a time.
Will there be shade available on sunny days?
Yes. We will provide parasols for Members to use in the Piazza and the gardens. We are also installing patio heaters for the colder days.
Where can I go when it starts raining?
Members will only be allowed to come into the Clubhouse if they can maintain 2 metres social distancing and keep to the designated tables and chairs. There can be no gathering together in groups or by the bar. Numbers will be limited and on a first-come, first-served basis. This will be monitored by Management and Security and their direction must be adhered to.
Will there be additional bins available in the piazza and gardens?
Yes. Additional bins will be available, and we request that Members put their rubbish in these bins when they leave their table.
General Manager | firstname.lastname@example.org
2nd July 2020